Hotline Training Committee

Consortium members will work together in 2010 to review, modify and expand training resources in areas of intake, advice and brief service, specifically as they relate to:

• Client Interactions (e.g., Basic customer service skills; Basic Listening skills; Client interviewing and counseling skills; and Working with “difficult” clients and clients with mental illness);
• Staff Interactions (e.g., counseling staff/avoiding burn-out & supervising intake staff); and,
• General best practices with regard to intake systems and structures. 

To learn more about the Hotline training committee's work and upcoming activities....