Essential Skills for Hotline Supervisors

Vice President of Training Programs

Ellen Hemley brings over 30 years of experience in the equal justice community to her role as Vice President of Training Programs. Prior to joining the Shriver Center, Ellen served as executive director of the Center for Legal Aid Education, which provided training and leadership development programs to equal justice advocates nationally. Previously, Ellen was Director of Training at the Massachusetts Law Reform Institute where, among other things, she oversaw CLAE's predecessor, the Legal Services Training Consortium of New England. She also served for many years as an independent consultant; her clients included the American Bar Association, the Supreme Judicial Court of Massachusetts, the Florida Bar Foundation, the Washington Access to Justice Commission, the Jewish Community Relations Council, the Massachusetts Immigrant and Refugee Advocacy Coalition, the Massachusetts Union of Public Housing Tenants, and scores of other legal aid networks, bar foundations and justice-related programs across the country.

Courses Taught

• 2006-2007 NE Leadership Institute
• 2008-2009 NE Leadership Institute
• 2009-2010 Florida Leadership Institute
• 2010-11 Florida Leadership Institute
• Affirmative Litigation
• Board Development
• Board Development - May
• Community Lawyering
• Community Legal Education
• Essential Skills for Hotline Supervisors
• Supervision Skills for Equal Justice Providers
• Supervision Skills: Difficult Conversations & Constructive Feedback
• Whole Client / Whole Advocate

Daniel Biagiotti is the Managing Attorney at The Legal Advocacy and Resource Center, a civil legal hotline that provides advice, referrals to low income Massachusetts residents. He has been the managing attorney at LARC since 1996. Prior to this he worked in a private law firm handling bankruptcies, housing, family, and traffic matters. He also has had a solo practice that focused on Juvenile law issues. He began at LARC in 1993 as a volunteer and worked there as a staff attorney and a hotline supervisor prior to becoming the Managing Attorney. He is a member of the Massachusetts Bar Association Access to Justice Council and the Boston Bar Association Public Service Committee. He is a 1992 graduate of the New England School of Law and is licensed to practice in Massachusetts and in the US District Court Massachusetts.

Courses Taught

• Essential Skills for Hotline Supervisors

Janice is a 1988 graduate of Northeastern University School of law. She has devoted the majority of her decade-plus years practicing law as a legal services attorney in programs including the San Antonio Community Law Center and the Legal Assistance Corporation of Central Massachusetts.   She played a formative role in the creation and development of the Massachusetts Justice Project, a legal aid hot-line program, where she managed the Worcester office from 1997 until 2003.  Currently she is the Executive Director of the intake and advice hotline for all of Connecticut, Statewide Legal Services of Ct, Inc.

Courses Taught

• Essential Skills for Hotline Supervisors