Topic Areas

Introduction to Supervision Systems This session introduces the essential components of effective management and supervision structures as well as best practices related to each.

Supervision Stages and Cycle Through lecture, demonstration and discussion, participants review the 4 stages within the supervisory relationship cycle—relationship building, assessment, active supervision, and evaluation – and purposes of and skills related to each.

Constructive Feedback Constructive feedback is the process of sharing information with another person for the purpose of reinforcing or changing his/her behavior.  Effective feedback builds trust, removes interpersonal barriers, and guides others toward improved performance. This session introduces basic feedback and communication skills; supervisors practice providing constructive feedback to hypothetical supervisees.

Supervising Across Differences Through the True Colors exercise, participants explore issues of difference in how individuals learn and approach work and problem-solving. They then apply these concepts and those related to situational analysis to develop an initial supervision plan for someone they supervise. 

Delegation Delegation is the act of authorizing others with the responsibility to carry out tasks and actions. Successful leaders delegate to empower individuals and teams, build others’ leadership and increase overall organizational effectiveness. This session outlines a five-step process for effective delegation: (1) preparing, (2) planning, (3) discussing, (4) auditing, and (5) appreciating.  Using this model, supervisors reflect on and develop strategies for overcoming barriers to and strengthening their effectiveness in using delegation to develop professional and leadership skills of those they supervise and manage.

Supervision Tips & Problem-Solving Participants meet in small groups to address issues of concern related to management & supervision

Professional Development Planning Professional development plans are a vehicle for identifying short and long-term professional development goals. This session provides an introduction to professional development plans – what they are and how to work with supervisees to craft them. It also looks at the role of supervisor in helping supervisees identify their professional development goals.

Performance Review & Motivation This session provides a framework through which supervisors can prepare for and conduct performance appraisals that strengthen supervisee motivation, growth and performance.

Effective Workgroups & Teams This session explores the roles of supervisors and managers in building effective and productive teams and workplaces.

Managing & Resolving Conflicts This session introduces a variety of conflict management styles and techniques. Participants analyze a style they have used in the past, work through hypothetical situations, and serve as consultants to one another concerning an existing situation at home.

Developing Supervision Systems This session explores the range of real-life systems (or lack thereof) that support effective supervision.  Participants explore and develop strategies for addressing challenges they face in carrying out their roles as legal aid supervisors.